COVID-19 Insight Report - A snapshot of views from people using the COVID-19 vaccination bus

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Summary of report content

During May and June 2021, Healthwatch Wiltshire attended the Covid-19 vaccination bus on three occasions. This specially adapted bus is a mobile vaccination clinic that has been touring areas of Bath and North East Somerset, Swindon and Wiltshire. It aims to provide the vaccine to those who are eligible for it, but unable to travel or are hesitant and would like to speak to a medical professional about it. They wanted to gather a snapshot of the views of those using the bus, about the vaccination and their experience of using other health and care services during the Covid-19 pandemic. In total they spoke to 51 people. 

The vaccination bus appears to be an effective way of providing the vaccine to people who have not previously taken it up for a variety of reasons. These reasons relate to both practical barriers, as well as feelings of ambivalence or hesitancy about the vaccine. They also found that the bus reached those who may be disadvantaged in terms of being able to access the vaccine through the usual booking system. It was also evident that the bus was being used by those who could have accessed the vaccine earlier but had not due to initial doubts about it. As this group had seen more vaccine take-up, this led to a change in their views and the bus then presented an opportunity for them to now access the vaccine.

The report contains two recommendations.   

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General details

Report title 
COVID-19 Insight Report - A snapshot of views from people using the COVID-19 vaccination bus
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Friday, 17 September, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Wednesday, 30 June, 2021
Key themes 
Communication between staff and patients
Health protection
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.