Covid-19 insight report March - July 2020

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Summary of report content

Healthwatch Wiltshire conducted an online survey in collaboration with Healthwatch Swindon and Healthwatch Bath and North East Somerset and collected feedback from 375 people in relation to their thoughts about information, health and care services, community support and their wellbeing during the pandemic.

Most people could find and understand the information they needed about Covid-19 but acting and keeping up-to-date with changes was more difficult. There was a need for clear information about testing and looking after health and wellbeing. Virtual appointments with healthcare professionals had worked well for many people, but there were some circumstances and individuals where these were difficult or not possible. Some people were not accessing services due to fear of Covid-19, or fear of ‘overloading’ the service. There was understanding of the pressures on services. Appreciation was given of the commitment, dedication and kindness of health and care workers. As time has moved on, there has been more frustration expressed about delays to routine treatment and dentistry. The pandemic has affected people’s mental health and wellbeing. Community groups, voluntary organisations and volunteers have been a valuable source of support to local people.

A number of recommendations were made by Healthwatch Wiltshire and the report features a response from the local CCG.

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General details

Report title 
Covid-19 insight report March - July 2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 6 August, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.