Summary of report content
Healthwatch Wiltshire conducted an online survey in collaboration with Healthwatch Swindon and Healthwatch Bath and North East Somerset and collected feedback from 375 people in relation to their thoughts about information, health and care services, community support and their wellbeing during the pandemic.
Most people could find and understand the information they needed about Covid-19 but acting and keeping up-to-date with changes was more difficult. There was a need for clear information about testing and looking after health and wellbeing. Virtual appointments with healthcare professionals had worked well for many people, but there were some circumstances and individuals where these were difficult or not possible. Some people were not accessing services due to fear of Covid-19, or fear of ‘overloading’ the service. There was understanding of the pressures on services. Appreciation was given of the commitment, dedication and kindness of health and care workers. As time has moved on, there has been more frustration expressed about delays to routine treatment and dentistry. The pandemic has affected people’s mental health and wellbeing. Community groups, voluntary organisations and volunteers have been a valuable source of support to local people.
A number of recommendations were made by Healthwatch Wiltshire and the report features a response from the local CCG.