Covid-19 Insight Report 1-28 June 2020

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Summary of report content

Healthwatch Wiltshire conducted a survey looking into people's experiences during the Coronavirus pandemic. These results are based on insight gathered between 1st and 28th June. 

The report found that people are continuing to find it difficult to find information about changes to services, visiting family and friends, testing, and looking after their mental health. Relatives of people living in care homes have reported that although visiting has stopped, they have been kept in touch with how they are, and felt that they were well cared for. Many people reported that they were getting support from friends and family. A number of these mentioned that keeping in touch with others by video chat was helpful. A mix of experiences were collected about accessing GP services. Some people said that their hospital care had been able to continue. People reported experiences with Pharmacies, such as delays with ordering and supply of medication and long waiting times at pharmacies. They were also told of specific types of medication that people had not been able to access including some medications for asthma and HRT (Hormone Replacement Therapy) patches.

No recommendations were made in the report. 

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General details

Report title 
Covid-19 Insight Report 1-28 June 2020
Local Healthwatch 
Healthwatch Brent
Date of publication 
Friday, 3 July, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Sunday, 28 June, 2020
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.