Covid-19 Insight Report

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Summary of report content

Healthwatch Slough undertook research into the impact of the Covid-19 pandemic on the local population.  It published three online surveys including targeted research about the experiences of people under the age of 25, people aged 50+ years and living alone and carers.  It also listened to people’s feedback virtually, including a local carers group. Altogether they spoke to 78 people.

Generally, people feel informed about coronavirus and how to take care of themselves during this time, but there is concern about how clear communications from the Government have been and whether it was provided to all those who needed it, such as care home staff. Most people are getting information from TV and the internet.

Carers are having a harder time managing lockdown, as they have additional responsibilities without any respite and the restrictions have made it more difficult for them to perform their day to day responsibilities. This becomes even more difficult when carers have to also shield or self-isolate.

There were no recommendations.

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General details

Report title 
Covid-19 Insight Report
Local Healthwatch 
Healthwatch Slough
Date of publication 
Tuesday, 8 September, 2020
Date evidence capture began 
Monday, 23 March, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Health protection
Information providing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.