COVID-19 Insight Report

Download (PDF 598KB)

Summary of report content

Healthwatch Bath and North East Somerset conducted a survey with 45 people to collect their experiences of services during the Coronavirus pandemic. 

The report found that the majority of people's mental health and wellbeing had been impacted. People, generally, found information easy to access and understand, but there were difficulties getting information about GP access and hospital appointments. There was positive feedback about phone and video consultations. Most people were able to access the medication they needed.

No recommendations were made in this report. 

Would you like to look at:

General details

Report title 
COVID-19 Insight Report
Local Healthwatch 
Healthwatch Bath and North East Somerset
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Tuesday, 30 June, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7751

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
45
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.