COVID-19 Insight Report – Lockdown 2: What relatives of Greenwich care home residents are telling us

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Summary of report content

Healthwatch Greenwich spoke to 8 relatives of residents in 6 of the 11 care homes in Greenwich.

Many felt that decision-making regarding visits is inconsistent.

Relatives are concerned about garden visits in cold weather and feel conflicted. They want to continue to visit but (in homes where residents sit outside for visits) can see their loved one is visibly cold. They are worried that visits will need to stop because of cold weather.

All visitors were required to wear face masks when visiting, which presented problems such as residents being unable to identify or hear them.

Relatives of care home residents with dementia have specific concerns. Many feel care home residents are well looked after physically but their psychological and emotional needs have not been met.

All relatives told HW Greenwich that they had begun to think about whether their loved one should receive the COVID vaccine. Mainly, relatives wanted to know how soon the vaccine would be rolled out to care homes.

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General details

Report title 
COVID-19 Insight Report – Lockdown 2: What relatives of Greenwich care home residents are telling us
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Tuesday, 9 February, 2021
Date evidence capture began 
Tuesday, 9 February, 2021
Date evidence capture finished 
Thursday, 31 December, 2020
Type of report 
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Website Feedback
Social Media

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.