Covid-19 impact report

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Summary of report content

Healthwatch Portsmouth received feedback from the local community who have wanted to have their experiences heard since the Covid-19 pandemic hit the UK back in March 2020. Based on the number of feedback received, the key themes that were identified in the order of priority are:

  • Issue with access to NHS dentistry
  • People finding it difficult to get the care and support they needed from their GPs. It was also very difficult to get through to the practice over the phone.
  • Delays in receiving diagnosis and treatment at the hospitals, mainly due to cancellations. There was limited support following rapid discharge.
  • There was lack of information from care home regarding visiting relatives. People found it difficult to move care homes during the pandemic and some couldn’t afford to continue staying in a home after reaching their financial limits.  
  • People found it difficult to get timely support from Mental Health services and some even raised complaints of the Crisis Team. The pandemic was a reason for increase in people’s anxiety.
  • There were requests for the Advocacy Service to help make complaints to the NHS.
  • Several miscellaneous interaction themes are also highlighted in the report.

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General details

Report title 
Covid-19 impact report
Local Healthwatch 
Healthwatch Portsmouth
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Complaints procedure
Continuity of care
Information providing
Integration of services
Lifestyle and wellbeing

Methodology and approach

Primary research method used 
Engagement event
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
Discharge lounge
Ear, nose and throat
Inpatient care
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Psychiatry / mental health (other services)
Social care services 
Adult social care
Residential care home
Community services 
Continuing care
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.