Covid 19: how are we coping? Part II - hospital appointments

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Summary of report content

Healthwatch Lincolnshire undertook a survey of Lincolnshire people who were either in the middle of treatment, awaiting treatment, or had been referred for diagnostics in hospital during the coronavirus pandemic experienced that service. The survey ran from 25th June to 12th July 2020 and they heard from 162 people.

Patients were not attending appointments, where hospitals had previously cancelled and not rearranged appointments or they had received no information regarding a new referral. Patients were frustrated at the lack of information about the status of their health and care treatment (where were they on the waiting list).  Patients were also receiving the message that it was not appropriate for non-COVID patients to attend hospital due to the risk of infection and burden on NHS resources.

Those patients that had attended hospital had mixed views on their experiences.  Those that had poor experiences felt scared, had observed inconsistent practical application with regard to PPE being utilised both by staff and patients and those patients receiving care, treatment and or difficult news under impossible or isolated situations who couldn’t have loved ones visit them in hospital.

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General details

Report title 
Covid 19: how are we coping? Part II - hospital appointments
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Thursday, 25 June, 2020
Date evidence capture finished 
Sunday, 26 July, 2020
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Inpatient care
Outpatients

Details of people who shared their views

Number of people who shared their views 
162
Age group 
All people 18 and over
Gender 
Female
Male
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.