COVID-19 How are we coping? Part 1 - May 2020

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Summary of report content

Healthwatch Halton launched a survey throughout May 2020 to collect people's views about how they are coping during the COVID-19 pandemic. They collected feedback from 191 people.

The report found that the majority of respondents reported that they were able to access clear and understandable information during the pandemic. Although, 5% stated that were concerned about mixed messages from different sources. NHS 111 was the main source of medical advice for those experiencing COVID symptoms. Almost two thirds of respondents reported that their mental health had been affected by the pandemic. There have been many instances of cancelled appointments, treatments and operations in secondary care settings. It also appears from comments that some respondents with underlying health conditions are experiencing stress and anxiety due to fear of contracting the virus and the reduction in health care appointments and post operation support.

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General details

Report title 
COVID-19 How are we coping? Part 1 - May 2020
Local Healthwatch 
Healthwatch Halton
Date of publication 
Friday, 22 May, 2020
Date evidence capture began 
Tuesday, 31 March, 2020
Date evidence capture finished 
Friday, 15 May, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.