Covid-19: Hospital discharge for Rotherham residents

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Summary of report content

Healthwatch Rotherham analysed the results from the Healthwatch England hospital discharge survey that related to Rotherham residents – 12 people.

Most of the patients concerned were discharged between June and August, with over half of them discharged in July. Over half waited over 2 hours to be discharged. Waiting for medication was the biggest reason for delay.  Nearly all of the patients were not told the discharge process had changed because of covid-19.  Over half were not given information about who to contact if they needed further health advice or support after leaving hospital.  Three in five carers or relatives did not feel sufficiently informed or involved. 

Overall, most respondents said that they thought the new discharge procedures were worse than before.  The main issues related to communication, including lack of information about the discharge process, lack of understanding about next steps and follow-on support services and not involving carers and relatives.

There were five recommendations about Covid-19 testing; how to get support; access to medication, follow up care assessments and involving carers and families in the decision making process.

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General details

Report title 
Covid-19: Hospital discharge for Rotherham residents
Local Healthwatch 
Healthwatch Rotherham
Date of publication 
Thursday, 29 October, 2020
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Key themes 
Access
Communication between staff and patients
Discharge
Health protection
Information providing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7892

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.