COVID-19: Health and social care experiences in Newcastle and Gateshead - May

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Summary of report content

Healthwatch Gateshead and Healthwatch Newcastle reported on the interim results of a survey up to the end of May 2020. The survey was launched online and phone calls were offered to people without internet access to ensure they could also complete the survey via phone. Healthwatch Gateshead and Healthwatch Newcastle found the following emerging/interim themes:

  • Services had proven very capable of quickly and effectively changing and adapting to the pandemic and the needs of the population.
  • NHS England and local optical and dental committees should consider how to communicate more widely about how local services were operating at the time.

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General details

Report title 
COVID-19: Health and social care experiences in Newcastle and Gateshead - May
Local Healthwatch 
Healthwatch Gateshead
Healthwatch Newcastle Upon Tyne
Date of publication 
Monday, 1 June, 2020
Date evidence capture began 
Thursday, 21 May, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Report
Key themes 
Access
Cancellation
Digitalisation of services
Information providing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7867

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Outpatients
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
52
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.