Covid-19 feedback

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Summary of report content

Healthwatch Staffordshire collected feedback relating to people's experiences of various NHS services during the pandemic. 

The report found that communication with families was poor during hospital admission. Mixed experiences were reported with GP services with digital consultations and being in regular contact. People reported difficulties accessing urgent dental care. Overall, feedback on maternity services have been positive with reports of extremely good care. More negative feedback was received around partners not being able to attend scans and lack of follow-up support. In relation to mental health services, there are some reports of delays in receiving support or cancellation of services or therapies which are negative. Feedback about telephone / video support and consultations is overall quite positive. There are some negatives around difficulty in making contact with services. For those whose cancer treatment has been halted, this has created a lot of anxiety and fear and at the time that these reports were made there was a lack of information about when and if treatments might be able to be re-started. The main issues around domiciliary care centre on either a reduction in the amount of visits made or the unsuitability of the carers provided. Healthwatch received calls from people who were concerned about their employment and safe working conditions.

No recommendations were made in this report. 

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General details

Report title 
Covid-19 feedback
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Thursday, 13 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7722

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
How was the information collected? 
Telephone
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Cancer services
Inpatient care
Maternity
Social care services 
Home care / domiciliary care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.