Covid-19 communication; changes to NHS services and mental wellbeing, experiences of Coventry people

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Summary of report content

Healthwatch Coventry conducted a survey with 159 people to gather their experiences on the impact to services and support for people during the COVID-19 pandemic. 

Most people found it easy to find and understand information. However, 41% reported that they did not have the information they needed about support in the community during the Coronavirus pandemic. 38% indicated that changes to health care services was the area they found it hardest to get information about. Those who needed or used a health care service for something not related to Covid-19 during the pandemic experienced disruption/changes to service due to the pandemic. People also talked about feeling scared, bored, having low energy, disturbed sleep and struggling emotionally.

No recommendations were made in this report. 

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General details

Report title 
Covid-19 communication; changes to NHS services and mental wellbeing, experiences of Coventry people
Local Healthwatch 
Healthwatch Coventry
Date of publication 
Tuesday, 11 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not known
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.