COVID-19 briefing 1

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Summary of report content

Healthwatch Cambridgeshire and Healthwatch Peterborough invited people from across the area to complete a survey to find out the impact of service changes on their health and care. The survey asked about:

  • Health and care services they had experienced
  • Information they needed to stay safe and well
  • Help and support they had received.
  • Any messages for local NHS and care staff and other key-workers.

Key findings included:

  • Overwhelming support for NHS staff, care and other keyworkers.
  • Mixed experiences of the changes to health services.
  • Cancelled services and procedures led to uncertainty; people wanted better communication about their care.
  • People were worried that delays would affect the progress of their illness and prognosis.
  • Some people put off seeking help for their health because they feared catching COVID-19, did not want to bother staff, or thought the service they needed would be unavailable.
  • People increasingly turned to their family, friends, neighbours and local communities for both practical and emotional support as other services shut down.
  • Three quarters of the people who responded said their mental health or wellbeing had been affected in some way.
  • 77% people were able to access information about keeping safe during the pandemic relatively easily; however some had little or no information about services available to them, and others found the information unclear.

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General details

Report title 
COVID-19 briefing 1
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Thursday, 15 October, 2020
Date evidence capture began 
Thursday, 28 May, 2020
Date evidence capture finished 
Wednesday, 10 June, 2020
Type of report 
Key themes 
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Day care (social care services)
Home care / domiciliary care
Nursing care home
Residential care home
Community services 
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.