County Durham care home website report may 2017 0

Download (PDF 613KB)

Summary of report content

The idea for this piece of research arose through a conversation held within a CareQuality Commission (CQC) joint meeting, involving Healthwatch County Durham’s(HWCD)‘Enter & View’ representatives. Two HWCD volunteers came forward to undertake the project with support from the staff team.The research began in November 2016 and was complete by January 2017. The main findings from the research are that care home providers need to ensure that their websites: are easily accessible are user friendly are simple to navigate around give clear & useful information comply with any CQC requirements are accurate and upto date with the information they provide. A report was sent to each individual care home with the volunteers findings. Responses from care homes were not included in this report.

Would you like to look at:

General details

Report title 
County Durham care home website report may 2017 0
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Wednesday, 12 April, 2017
Date evidence capture began 
Tuesday, 1 November, 2016
Date evidence capture finished 
Tuesday, 31 January, 2017
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Information providing
Healthwatch reference number 

Methodology and approach

How was the information collected? 
Website Feedback

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.