Summary of report contentThe idea for this piece of research arose through a conversation held within a CareQuality Commission (CQC) joint meeting, involving Healthwatch County Durham’s(HWCD)‘Enter & View’ representatives. Two HWCD volunteers came forward to undertake the project with support from the staff team.The research began in November 2016 and was complete by January 2017. The main findings from the research are that care home providers need to ensure that their websites: are easily accessible are user friendly are simple to navigate around give clear & useful information comply with any CQC requirements are accurate and upto date with the information they provide. A report was sent to each individual care home with the volunteers findings. Responses from care homes were not included in this report.
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County Durham care home website report may 2017 0
Healthwatch County Durham
Date of publication
Wednesday, 12 April, 2017
Date evidence capture began
Tuesday, 1 November, 2016
Date evidence capture finished
Tuesday, 31 January, 2017
Type of report
Communication between staff and patients
Digitalisation of services
Healthwatch reference number
How was the information collected?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?