Summary of report content
In April 2020, Healthwatch Central West London launched its first major COVID-19 survey, called ‘Your Experience Matters’. As the pandemic developed and circumstances changed, it launched a refreshed version of our survey, called ‘Your Experience Matters II’, in November 2020. There were two aims. Firstly, to find out how local people were coping and finding access to health and care services. Secondly, to monitor ongoing trends and long-term impacts of the pandemic.
This report is based on the feedback of 44 people, who completed the survey from November 2020 to April 2021. The report covers numerous findings, fitting into the themes of: shielding, support and services; emotional and mental wellbeing; personal and family relationships; environment and finances; and information and signposting.
Some of the key findings are:
- Respondents from an ethnic minority background have consistently reported more negative experiences through this period;
- A clear majority of respondents have reported an impact of this period on their emotional and mental wellbeing; and
- Respondents who are carers were significant more adversely affected compared to the baseline figures