Coronavirus Survey – Interim Report

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Summary of report content

Healthwatch Liverpool undertook a survey of local people’s experienced during the pandemic. They received 436 responses from people living in a Liverpool postcode between 1 April and 12 May 2020.

The survey explores whether people had COVID-19, and if so whether they had been tested or sought medical advice.  People experienced long waits to speak to someone on NHS 111, but those who were hospitalised generally had a good experience of care.

Most people said that they found it easy to find clear and understandable information on how to keep safe during the pandemic. People who didn’t were more likely to have a pre-existing condition, be disabled or more vulnerable to COVID-19.

Seven out of ten respondents said that their mental health had been affected by the pandemic.  Isolation, anxiety about the pandemic and the change in routine were factors in negative impacts on mental health.

Just over half of respondents said that their healthcare for other conditions had been affected by the pandemic.  They experienced delayed or cancelled appointments and difficulty in accessing remote appointments.  The impact of not being able to access healthcare included worsening conditions and anxiety.  This section also explores people’s experience of remote appointments.

Those respondents who responded to the question about access to social care felt that it was negatively affected by the pandemic.  People whose relatives were in care homes couldn’t visit them or even speak to them, visits from carers stopped or were reduced and informal carers talked about the impact of caring for a disabled relative during lockdown, with limited or no support.

People also spoke about the activities that helped them cope.  Contact with friends and family was mentioned most often, with exercise and internet/social media the other top activities.

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General details

Report title 
Coronavirus Survey – Interim Report
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Thursday, 27 August, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Tuesday, 12 May, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Day care (social care services)
Home care / domiciliary care
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency
NHS 111

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.