Coronavirus report: May 2020 - January 2021

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Summary of report content

Healthwatch Tameside wanted to find out how the COVID-19 pandemic was affecting people. They designed a survey that ran from May 2020 to January 2021.

In total, 1,007 people took the time to share their views about the impact of COVID-19 on their experiences of health and social care, including experiences of vaccinations and test and trace.

Key findings:

  • Changes to health and social care services during the pandemic were not accurately communicated to people, resulting in confusion.
  • The pandemic has negatively impacted many people’s mental health.
  • Accessing regular care for long-term conditions has been a difficulty for many.
  • NHS Dental care is not available to many.
  • There were mixed views about the use of technology in health and social care


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General details

Report title 
Coronavirus report: May 2020 - January 2021
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Thursday, 29 July, 2021
Date evidence capture began 
Friday, 1 May, 2020
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Psychiatry / mental health (other services)
Social care services 
Adult social care
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
18-24 years
25-64 years
65-85 years
85 +
Non binary
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Sexual orientation 
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.