Coronavirus (COVID-19) pandemic 2020: What did the people of Telford & Wrekin say?

Download (PDF 1.04MB)

Summary of report content

Healthwatch Telford and Wrekin (HWT&W) wanted to gather the views and experiences of local residents who have accessed Health and Social Care Services within Telford & Wrekin (T&W) during the Coronavirus (COVID-19) pandemic. To understand how people’s mental health and wellbeing has been affected and identify what has worked well and what could be improved. Engagement was carried out between May – June 2020, using a survey designed by HWT&W, with a total of 122 respondents. The results from this study revealed what people’s main challenges were during the lockdown period and themes were identified within each question, giving us a richer understanding of people’s experiences. The majority of respondents have found it difficult to cope during lockdown, people have been affected emotionally and mentally by not being able to go out and socialise with others. Furthermore, many have stated how they felt let down by the government and accessing services had been so much more difficult.

Would you like to look at:

General details

Report title 
Coronavirus (COVID-19) pandemic 2020: What did the people of Telford & Wrekin say?
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Friday, 21 August, 2020
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Health protection
Information providing
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.