Summary of report content
Healthwatch Newham (HWN) visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG). The NHS continuing healthcare (NHS CHC) is a package of care arranged and funded solely by the health service in England for a person aged 18 or over to meet physical or mental health needs that have arisen because of disability, accident or illness. On the day of the visit service users were not on the premises as staff members conduct any Continuing Care requirements in a person’s home. HWN engaged with 8 users over the phone, who were contacted with prior permission. Focus: • Involvement in Care Discussions • Staff relationship • Treatment plan • Communication and information • Call for assistance • Referral • Overall experience of service Recommendations • Users felt that the management team was excellent at all times yet that did not always apply to staff. • Users felt that the issues are due to irregular agency staff, for example with treatment plans and the overall process not being clearly explained. They would appreciate it if staff (permanent or agency) were more regular to help build rapport and make users feel more comfortable.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.