Continuing Care quality assurance visit

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Summary of report content

Healthwatch Newham visited the continuing healthcare service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG) on 2 October 2017. On the day of the visit service users were not on the premises as staff members conduct any Continuing Care requirements in a person’s home. Healthwatch Newham consulted with 8 users on the phone, who were contacted with prior permission.

The research looked at whether users were involved in their care and treatment plans, communication with staff, referrals and calls for assistance.

There was one recommendation about the use of agency staff.

The report includes a response from the provider.

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General details

Report title 
Continuing Care quality assurance visit
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 2 October, 2017
Date evidence capture finished 
Monday, 2 October, 2017
Type of report 
Key themes 
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.