Summary of report content
Healthwatch Newham visited the continuing healthcare service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG) on 2 October 2017. On the day of the visit service users were not on the premises as staff members conduct any Continuing Care requirements in a person’s home. Healthwatch Newham consulted with 8 users on the phone, who were contacted with prior permission.
The research looked at whether users were involved in their care and treatment plans, communication with staff, referrals and calls for assistance.
There was one recommendation about the use of agency staff.
The report includes a response from the provider.