Continuing Care quality assurance visit

Download (PDF 212KB)

Summary of report content

Would you like to look at:

Report 
PDF icon 20200212_newham_continuing_care_visit_report_02-10-17.pdf

General details

Report title 
Continuing Care quality assurance visit
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 2 October, 2017
Date evidence capture finished 
Monday, 2 October, 2017
Type of report 
Report
Key themes 
Communication between staff and patients
Information providing
Quality of care
Referrals
Service delivery organisation and staffing
Staff training
Healthwatch reference number 
Rep-7426

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
Primary research method used 
Observation
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Community services 
Continuing care

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.