Summary of report contentIn 2017, Healthwatch Wakefield produced a report which concluded a three-year evaluation of the “Connecting Care” initiative in Wakefield. The report presents the results of almost 1000 interviews with service users, carers, and staff of the services involved. The overall summary findings included: • The Connecting Care programme has not been implemented as originally intended. It struggled in a challenging context, and with less management focus than it required. • Staff have hugely valued the experience of working in Connecting Care, and have developed and improved relationships across teams as the programme has progressed • The programme has led to improvements in the co-ordination, responsiveness, and quality of services experienced by many patients and (some, but not all) carers. • The programme has not had any clear impact on use of bed-based services, and therefore no clear overall financial impact The improvements seen were achieved without actually moving on to fully implement any of the originally intended objectives, these improvements included: • Community-based teams able to provide a crisis response within two hours, 24 hours a day, 7 days a week • Open access to both health and social care services, via a single triage point • Care co-ordination for complex cases • A team whose purpose is to go into the acute hospital, and assess the opportunity for facilitated early discharge • Common electronic care records across health and social services, using the NHS number as a common identifier. The report holds extensive detail of the outlined summary above, however at the time of publication there was no response from providers and commissioners of services.
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Connecting Care Summative Report, Wakefield
Date of publication
Sunday, 1 January, 2017
Date evidence capture began
Friday, 4 April, 2014
Date evidence capture finished
Monday, 10 October, 2016
Type of report
Communication between staff and patients
Integration of services
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Accident & emergency
Urgent and emergency care services
Accident & emergency
Urgent care services
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?