Concerns received regarding Opcare, Harrow

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Summary of report content

Opcare is the new wheelchair provider in the area. There were 4 concerns highlighted in the report: • Wheelchair repairs • Assessment for new electric wheelchair • Delays • Limited or No communication from Service provider when Services users have contacted the company. Healthwatch Harrow has followed up in each case with no replies from the company.

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Report 
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General details

Report title 
Concerns received regarding Opcare, Harrow
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Friday, 7 July, 2017
Date evidence capture began 
Friday, 7 July, 2017
Date evidence capture finished 
Friday, 7 July, 2017
Type of report 
Report
Healthwatch reference number 
Rep-6531

Methodology and approach

Primary research method used 
User stories
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details about conditions and diseases

Types of disabilities 
Mobility

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.