Concerns Over Bus Access to Hospitals in North West London, Ealing

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Summary of report content

A Review by Healthwatch Ealing prepared for the meeting of Ealing Council’s Transport Scrutiny Panel held on Thursday 26th January 2017 Healthwatch Ealing examined the bus access to surrounding hospitals and presented the findings to the Travel Scrutiny Panel. The main issues raised were: • Importance of access to transport for patients, carers, family and friends • Implications of deprivation on mode of travel • Journey Times • Multiple Bus Changes • Concessionary Fares • Time of day • Existing Concerns e.g. current bus routes • Future Concerns e.g. Ealing Hospital configurations, closure and changes to location of services • TfL Buses Issues e.g. limited north-south bus routes. Recommendations: • Production of a Transport Statement by NHS when configurating, changing or closing services which can result in longer and challenging journeys for service users • Survey of all changes to existing bus routes and impact on journeys including time • The NHS and TfL Buses identify funding opportunities to improve bus access to key hospitals and Out-of-Hospital Hubs • Review of bus services to all hospital sites • Multidisciplinary review of off-peak/night bus access to acute hospitals in North West London • Review TfL Bus Planner and identify possible enhancements • Establish a standing panel/committee under Ealing Council’s auspices to monitor and comment on travel issues associated with access to health provision.

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General details

Report title 
Concerns Over Bus Access to Hospitals in North West London, Ealing
Local Healthwatch 
Healthwatch Ealing
Date of publication 
Tuesday, 4 April, 2017
Date evidence capture began 
Tuesday, 4 April, 2017
Date evidence capture finished 
Tuesday, 4 April, 2017
Type of report 
Local analysis
Key themes 
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Acute services with overnight beds
Urgent and emergency care services 
Accident & emergency
Ambulance services
Other services 
Patient transport
Non-emergency ambulance service

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.