Community transport public meeting

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Summary of report content

The meeting was in relation to getting to medical appointments community transport. The meeting was held at For All Healthy Living Centre, Weston super Mare. Consideration was given to the time and location of the event, and there is an understanding that any chosen time or location would exclude part of the population. To ensure Healthwatch meetings are widely accessible it seeks to ensure public meetings vary in terms of time, weekday and venue. The meeting was attended by approximately 30 members of the public who were each given an information pack which included feedback forms and information about Healthwatch North Somerset. Recommendations following the discussions included providing patients with an indication of the time the appointment / treatment is likely to take would help the public when booking or making arrangements for transport to hospitals. Inform patients that they may be eligible to claim transport costs back. Hospital appointment makers should consider the distance people have to travel to an appointment as people will cancel appointments if they are unable to get there. Providing information leaflets on community transport schemes with appointment letters would ensure all patients are aware they are available. Information and posters about local Community Transport schemes and reclaiming transport costs displayed in GP surgeries would be of benefit for patients.

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General details

Report title 
Community transport public meeting
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Monday, 27 March, 2017
Date evidence capture began 
Monday, 27 March, 2017
Date evidence capture finished 
Monday, 27 March, 2017
Type of report 
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.