Community survey report

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Summary of report content

Healthwatch Isles of Scilly receives a small but steady number of direct comments, observations and queries about health and care services and they run short issue-based straw polls from time to time. Now and then, they like to ask everybody about everything. A universal survey is manageable for our population size and the response provides context to the day to day comments we receive. Healthwatch Isles of Scilly sent a copy of their survey to every household on the islands in April 2015. The survey was laid out in service sections and they asked people to rate a service which they or a member of their household had used in the last two years, and add a comment. Healthwatch Isles of Scilly sent out 953 surveys, and 255 were returned, giving us a response rate of 26.75%. The finding informed local primary care services received the highest number of ratings and comments, however, Local Authority Children’s Services, for instance, received very few comments and yet we know these services are well used. Looking at the demographic information, females aged over 41 and living on St Marys contributed the highest number of returns. The majority of services were rated as good or better, with additional comments providing more detail about what works well, and what could be improved.

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General details

Report title 
Community survey report
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Friday, 27 November, 2015
Date evidence capture began 
Friday, 27 November, 2015
Date evidence capture finished 
Friday, 27 November, 2015
Type of report 
Report
Key themes 
Access
Booking appointments
Discharge
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6115

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Optometry services
Secondary care services 
Acute services with overnight beds
Physiotherapy
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
255
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.