Community stroke service survivors’ experiences 2015-2017

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Summary of report content

The aim of this report is to collate the experiences of stroke survivors who were discharged into North Somerset Community Stroke Services over the past two-years (2015 to 2017). A questionnaire was constructed aimed at eliciting the experience of stroke survivors who had used stroke services in North Somerset between 2015 to the end of October 2017. A total of 80 questionnaires were distributed with a response rate of 38 completed questionnaires. The key findings informed by investigating the responses from the clinical professionals, stroke survivor’s responses to questionnaires and by using the four recommendations made in the 2015 Healthwatch North Somerset ‘Special Enquiry Community Stroke Services report. This report concludes that there has been very little overall improvement or change in the stroke survivors experience of being discharged into community services within the last two-years. The recommendation issued relate to review and develop the BNSSG pathways, access to appointments.

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General details

Report title 
Community stroke service survivors’ experiences 2015-2017
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Sunday, 1 October, 2017
Date evidence capture began 
Thursday, 1 January, 2015
Date evidence capture finished 
Sunday, 1 October, 2017
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Health promotion
Information providing
Quality of regulation
Support
Healthwatch reference number 
Rep-7196

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Neurology
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
38
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.