Community Stroke and Neuro Service Report, Newham

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Summary of report content

Healthwatch Newham (HWN) visited this service as part of joint Quality Assurance Visits with Newham Clinical Commissioning Group (CCG) and produced this brief two page report. The service provides specialist, coordinated advice and treatment to maximise independence, limit disease progression, reduce hospital admissions and facilitate smooth transition home following a hospital discharge. On the day of the visit service users were attending for their weekly exercise class. HWN consulted with two service users or their carers at the centre and six on the phone, who were contacted with prior permission. Discussions took place around the following topics: Involvement in Care Discussions; Staff relationships; Treatment plans; Communication and information; Calls for assistance and Referrals. It also includes some patient comments, a recommendation and a service provider response stating they will address the recommendation on all areas for improvement mentioned in the report.

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General details

Report title 
Community Stroke and Neuro Service Report, Newham
Local Healthwatch 
Healthwatch Newham
Date of publication 
Saturday, 9 September, 2017
Date evidence capture began 
Thursday, 28 September, 2017
Date evidence capture finished 
Thursday, 28 September, 2017
Type of report 
Report
Local analysis
Key themes 
Communication between staff and patients
Information providing
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-6579

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
If this work has been done in partnership, who is the partner? 
Newham Clinical Commissioning Group
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Neurology

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Long term condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
8
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.