Summary of report contentHealthwatch Cornwall conducted research in 2015 to gain people’s views on community pharmacy services after receiving several negative comments from patients about the service. The team developed an online survey and distributed hard copies at various events. They were able to collect the views of 648 individuals. The findings indicated that people felt comfortable speaking with the pharmacist about their health problems. One of the main negative themes that emerged from the research was that only a small majority of patients felt they could speak to the pharmacist privately and without being overheard. The report indicated that patients found their pharmacist to be helpful and their prescribed medications were usually in stock. The report included 6 recommendations and implied that a number of these had already been adopted in community pharmacies around Cornwall. The recommendations were wide ranging and included suggestions for making services easier to access for young people and improving privacy. The report did not include responses from individual providers, as these were not identified in the report.
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Date of publication
Wednesday, 21 October, 2015
Date evidence capture began
Wednesday, 1 April, 2015
Date evidence capture finished
Monday, 31 August, 2015
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?