Community pharmacies

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Summary of report content

Healthwatch Cornwall conducted research in 2015 to gain people’s views on community pharmacy services after receiving several negative comments from patients about the service. The team developed an online survey and distributed hard copies at various events. They were able to collect the views of 648 individuals. The findings indicated that people felt comfortable speaking with the pharmacist about their health problems. One of the main negative themes that emerged from the research was that only a small majority of patients felt they could speak to the pharmacist privately and without being overheard. The report indicated that patients found their pharmacist to be helpful and their prescribed medications were usually in stock. The report included 6 recommendations and implied that a number of these had already been adopted in community pharmacies around Cornwall. The recommendations were wide ranging and included suggestions for making services easier to access for young people and improving privacy. The report did not include responses from individual providers, as these were not identified in the report.

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General details

Report title 
Community pharmacies
Local Healthwatch 
Healthwatch Cornwall
Date of publication 
Wednesday, 21 October, 2015
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Monday, 31 August, 2015
Type of report 
Key themes 
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.