Community Mental Health Transformation -Engagement Report

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Summary of report content

Healthwatch Leeds were asked to carry out engagement work in the three pilot areas for a new approach to community mental health to hear from people who would be using the service and their carers. Their reflections and ideas will be fed into the development of the new model. They undertook a survey to which 421 people responded.  

People were asked which three things they thought were important to consider when developing the new service.  While there were common themes that emerged across all areas, there were also clear differences across the three areas.

There was also a similar finding to the question about what would encourage them to become an active partner in designing the service.

In response to the final question, people most often commented that they would be pleased to see a new approach to mental health being rolled out in Leeds, especially if it is more holistic. However, specific ideas were more prevalent in certain locations.

The report contains 15 recommendations.

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General details

Report title 
Community Mental Health Transformation -Engagement Report
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 22 March, 2022
Date evidence capture began 
Wednesday, 1 September, 2021
Date evidence capture finished 
Friday, 31 December, 2021
Key themes 
Booking appointments
Health inequalities
Quality of care
Quality of staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
85 +
Non binary
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Other ethnic group
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.