Healthwatch Barking & Dagenham, Healthwatch City of London, Healthwatch Hackney, Healthwatch Havering, Healthwatch Newham, Healthwatch Redbridge, Healthwatch Tower Hamlets and Healthwatch Waltham Forest undertook research about the impact of Covid-19 on disabled people. They spoke to 580 people over the period January to June 2021.
They found that there was no “one size fits all” solution to people’s communication and information needs – these would have to be tailored to different people. GPs could play a crucial role in disseminating information and personalised outreach can make information more accessible.
Covid-19 related disruptions have created a backlog of untreated cases in non-urgent healthcare; especially affecting secondary and specialist care. To manage this, a fair and transparent prioritisation system is needed.
Most people had experienced telephone or online consultations. These can be beneficial for some disabled people who find it difficult to travel, but those with sensory impairments, learning disabilities or a language barrier are most likely to struggle.
Respondents were diverse in terms of care needs and living circumstances, ability to leave the house and use online services.
The report contains an analysis of the findings by a number of demographics and raises questions for service providers about the best way of meeting disabled people’s needs.
Community insights on disabled people
Healthwatch Barking And Dagenham
Healthwatch City of London
Healthwatch Tower Hamlets
Healthwatch Waltham Forest
Date evidence capture began
Date evidence capture finished
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Urgent and emergency care services
Accident & emergency
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of disabilities
Learning or understanding or concentrating
Social / behavioural
Types of long term conditions
Blindness or severe visual impairment
Deafness or severe hearing impairment
Mental health condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?