Community Healthcare for Young People Focus Groups

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Summary of report content

In the autumn of 2020 Healthwatch Northamptonshire was asked by Public Health Northamptonshire and NHS Northamptonshire Clinical Commissioning Group (CCG) to carry out some focus groups with young people to find out more about their views and experiences of community health and wellbeing services. Healthwatch Northamptonshire held three focus groups at schools with 36 young people aged 11 – 16 in September 2020.

Young people said that being treated by friendly staff in clean environments was important to them and that the person treating them should show confidence and know what they are doing and respect their privacy. Young people did not always feel involved in the care that they received, but when they, did it was a positive experience.

 Overall young people did not want to receive healthcare services online. They were also not keen on receiving health messages digitally through targeted advertising although some did say they might click on a targeted advert link if they needed help at that time. There were concerns around receiving care online, such as online safety, security, confidentiality and not knowing who could be trusted, as well as about the level of care they would receive. Most young people still wanted to receive healthcare services face to face. They wanted to see more opportunities for outdoor exercise, such a skate parks, and there were some suggestions for improvements to current services, such as shorter waiting times.

Recommendations centre around the need for service providers and commissioners to work with young people locally to ensure that services meet the needs of the local population.


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General details

Report title 
Community Healthcare for Young People Focus Groups
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Wednesday, 30 September, 2020
Key themes 
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Public involvement
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.