Summary of report contentHealthwatch Devon undertook a postal survey of current and previous users of the Community Equipment Service, at the request of Devon County Council, to gather views to help shape the service when it was recommissioned. This report is a summary of the responses received. The Community Equipment Service (CES) in Devon is jointly funded by Devon County Council and the NHS and is, at the time of this report, provided by PLUSS, a social enterprise owned by Devon County Council, Plymouth City Council, Somerset County Council and Torbay Council. The Devon CES covers the Devon County Council footprint including North, East, West and South Devon, excluding the Plymouth and Torquay local authority areas. Although the questionnaire was targeted at members of the public responses were also received from Health Sector Workers and Support Organisations. The Health and Social Care workers expressed the same frustrations with the service as the people in receipt of the service; poor communication, heard to get in contact with, incorrect equipment or delayed delivery with no explanation or apology. One concern raised by both staff and service users was the waste when a particular piece of equipment was no longer required: "The problem with the small equipment (eg commodes, Mowbray frames, walking frames, shower stools, raisers, etc.) is that they are ordered on prescription from a local supplier and then when no longer required by the client are told to throw them on the rubbish tip. To disband the idea of writing prescriptions and throwing the equipment away. The reason given was that it was more expensive to clean and sterilise the equipment. This is not credible to the public."
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Community Equipment Service questionnaire summary, Devon
Date of publication
Sunday, 1 December, 2013
Date evidence capture began
Friday, 23 August, 2013
Date evidence capture finished
Friday, 6 September, 2013
Type of report
Communication between staff and patients
Cost of services
Digitalisation of services
Health and safety
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Devon Senior Voice, CAB Devon, Living Options, Devon Link-up, Devon People First, Be Involved Devon and Carers Voice, and Hikmat.
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?