Community equipment in Medway

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Summary of report content

In May 2019, Healthwatch Medway proactively sought feedback from people who are using community equipment across Medway. They spoke to 12 people.

Some people found the process to get the equipment was easy. However others said it took over a year for the right equipment to arrive.

The report contains 7 recommendations to improve access to the right equipment.

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General details

Report title 
Community equipment in Medway
Local Healthwatch 
Healthwatch Medway
Date of publication 
Tuesday, 27 April, 2021
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Key themes 
Access
Administration
Information providing
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Other services 
Equipment service

Details of people who shared their views

Number of people who shared their views 
12
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.