Community engagement intelligence - U3A Middlesbrough

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Summary of report content

Healthwatch Middlesborugh and Healthwatch Redcare attended the monthly meeting of the U3A, which is a UK movement of retired and semi-retired people who come together to continue their educational, social and creative interests in a friendly and informal environment. The purpose of the visit was to deliver a presentation about local Healthwatch, raising awareness of our role and giving the opportunity to attendees to share their experiences of local health and social care services. The meeting was attended by approximately 100 people. The summary of intelligence from the meeting included; the GP extended hours service has been operational since 1 April 2017. From the information Healthwatch Redcar received while visiting the U3A, it seems that there is a lack of awareness of the service and how to access it. According to the literature distributed by NHS South Tees CCG, patients will be offered a choice of centre to attend, however the replies from this group do not support this. From the information Healthwatch Redcar received, GP surgeries do not seem to be offering this service to their patients. The extended hours service can alleviate pressures at surgeries and reduce the need for patients to call back the next day. Healthwatch Redcar recommended: continued promotion of the service and for GP surgeries to inform patients of the service where appropriate and make appointments on their behalf.

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General details

Report title 
Community engagement intelligence - U3A Middlesbrough
Local Healthwatch 
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Date of publication 
Wednesday, 7 February, 2018
Date evidence capture began 
Wednesday, 7 February, 2018
Date evidence capture finished 
Wednesday, 7 February, 2018
Type of report 
Key themes 
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.