Community Engagement feedback report, Lancashire

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Summary of report content

Methodology: consultation with 8 community groups and 2 events consulted Care Circles are workshops with local groups: 2 in Central Lancashire, 5 in North Lancashire and 1 in East Lancashire. Also 2 Pop Up Events a LGB&T Locality event and an Outdoor Market. Feedback was collected on the following services in East, Central and North Lancashire: hospital services, GP services, dental services (east only) and other health and social care services. Concerns and issues raised were: • Royal Preston Hospital maternity services • Lack of communication between the local hospitals • Booking GP appointments varied across the region and the ways in which technology helped / hindered patients’ access • Diagnosis of Autism and the process • Poor service at local pharmacy with long waits for items on prescriptions • Blackpool Victoria Hospital, University Hospitals of Morecambe Bay NHS Foundation Trust, Royal Lancaster Infirmary mixed comments • Issues relating to transgender “friendly” GPs and waiting times for gender identity clinics • Care for the elderly and inconsistent practices across GP surgeries • Miscommunication of information to patients via receptionists at GP surgeries • Exemption fees for dental treatment inconsistent messages with patients.

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General details

Report title 
Community Engagement feedback report, Lancashire
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Thursday, 5 May, 2016
Date evidence capture began 
Thursday, 5 May, 2016
Date evidence capture finished 
Thursday, 5 May, 2016
Type of report 
Report
Key themes 
Administration
Booking appointments
Communication between staff and patients
Diagnosis
Discharge
Information providing
Referrals
Service closure
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6289

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Appointments
Dentistry
Maternity
Pharmacy
Accident & emergency

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.