Communication at Walsall Manor Hospital

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Summary of report content

Healthwatch Walsall collected feedback about patient’s experience of communication at Walsall Manor Hospital through three virtual focus groups, and an online survey. There were 107 responses to the survey.

43% of participants rated communication from Walsall Manor Hospital as “very good”. The majority of participants were communicated with via post.

Participants were asked if the communication they receive, such as verbal information, leaflets, letters, patient information, texts, posters, online, etc, in a format that they can access. 66% selected “always” in response to this question.

When participants were asked to rate communication between departments at WMH, 26% reported that it was very good, 23% reported that it was good, 33% reported that communication had been mixed, 9% reported that it was poor, and 10% stated it was very poor.

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General details

Report title 
Communication at Walsall Manor Hospital
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Monday, 16 August, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Continuity of care
Digitalisation of services
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
85 +
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.