Summary of report content
Healthwatch Walsall collected feedback about patient’s experience of communication at Walsall Manor Hospital through three virtual focus groups, and an online survey. There were 107 responses to the survey.
43% of participants rated communication from Walsall Manor Hospital as “very good”. The majority of participants were communicated with via post.
Participants were asked if the communication they receive, such as verbal information, leaflets, letters, patient information, texts, posters, online, etc, in a format that they can access. 66% selected “always” in response to this question.
When participants were asked to rate communication between departments at WMH, 26% reported that it was very good, 23% reported that it was good, 33% reported that communication had been mixed, 9% reported that it was poor, and 10% stated it was very poor.