Colliers Wood Dialysis Unit provided by Fresenius Medical Care Renal Services - Response to Healthwatch Wandsworth report

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Summary of report content

This report is a summary of the recommendations made by Healthwatch Wandsworth to Fresenius Medical Care Renal Services Ltd after their enter and view visit to Colliers Wood Dialysis Unit on 31st March 2017. Following major changes within St George's Trust, which had a negative impact on the delivery of its renal services, it was decided that community based satellite units would be needed to deal with the overflow of dialysis patients from St George’s Colliers Wood is one of those additional units. A total of 25 patients, most of whom were between 60-79 years of age and had been attending Colliers Wood for between 4 - 6 years. Although they reported initial problems during the transition from St George's to Colliers Wood, things seemed to have largely settled down by the time of the visit. Most patients expressed high levels of satisfaction with their care and treatment, and medical and nursing staff were praised for being respectful, helpful, and kind. Patients particularly valued the opportunities for socialising with each other at the Unit. The response lists the 10 recommendations made by HW and the service providers response of either implied action or clarification of how the system works.

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General details

Report title 
Colliers Wood Dialysis Unit provided by Fresenius Medical Care Renal Services - Response to Healthwatch Wandsworth report
Local Healthwatch 
Healthwatch Wandsworth
Date of publication 
Wednesday, 2 August, 2017
Date evidence capture began 
Wednesday, 2 August, 2017
Date evidence capture finished 
Wednesday, 2 August, 2017
Type of report 
Report
Key themes 
Quality of care
Quality of patient transport
Healthwatch reference number 
Rep-1850

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Renal medicine
Urology

Details about conditions and diseases

Conditions or diseases 
Kidney conditions

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.