Collaborative Quality Assurance Visits

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Summary of report content

Healthwatch Newham undertook collaborative assurance visits of Community Health Newham Adult Services with Newham CCG.  The aim was to involve staff and service users/carers, highlighting good practice and informing/supporting service improvement.

By the end of December 2016, they had visited five services: Continence, Diabetes, Cardiac Rehab, Tissue Viability and MSK.

The report sets out the findings of the assurance visits and sets out action taken as a result.

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General details

Report title 
Collaborative Quality Assurance Visits
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Wednesday, 30 November, 2016
Type of report 
Key themes 
Communication between staff and patients
Complaints procedure
Health protection
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Skin conditions
Urological conditions

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.