Client Engagement: Mental Health Supported Living and Employment Support Services

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Summary of report content

In August 2019 Healthwatch Milton Keynes was commissioned by the local authority to find out the experiences of people who currently use Mental Health Supported Accommodation and Employment Support services in Milton Keynes.

They felt that the Supported Accommodation premises they visited didn’t currently demonstrate a consistent model of supporting or empowering residents to live independently. From the conversations held with residents across the locations, the placement system appears to depend on availability rather than the level of support or type of living space required. Healthwatch Milton Keynes observed a level of developing institutionalisation among residents who had been in the accommodation for more than a year. This perhaps stemmed from the lowering of aspirations by professionals (and families) for those with a diagnosis of any serious or long-term condition. They felt that day opportunity provision should include a mix of social opportunities and more structured life skill opportunities.

The report includes 8 recommendations aimed at improving supported accommodation and 3 aimed at improving employment support services in Milton Keynes.

The report includes a response from the provider setting out the action they intend to take as a result.

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General details

Report title 
Client Engagement: Mental Health Supported Living and Employment Support Services
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Friday, 31 January, 2020
Date evidence capture began 
Thursday, 1 August, 2019
Date evidence capture finished 
Saturday, 31 August, 2019
Type of report 
Key themes 
Health inequalities
Holistic support
Lifestyle and wellbeing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Assisted living
Community services 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.