Citizens Focus Panel: November 2020 - Flu vaccinations

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Summary of report content

Healthwatch Cheshire conducted a survey in November 2020 collecting 53 people's experiences getting flu vaccinations during the pandemic. 

The report found that the vast majority of respondents became aware of their eligibility for a Flu Jab through their GP Practice, but many sought out their jab after seeing it advertised through various sources of media. Though GP Practices remain many people’s first choice of location to receive a Flu Jab, there was an openness amongst respondents to access their vaccination through their local pharmacy or another community venue. This was mainly due to ease of location and access. Those who have received their Jab at these locations were happy with the experience. Although arrangements for receiving a Flu vaccination this year were a little different due to the ongoing pandemic, people reported feeling safe throughout the process. There was a general consensus that respondents felt positive about their experience of receiving a Flu Jab.

Healthwatch Cheshire will feed this information to those who provide and commission health and care services to improve the future experiences of people. The next survey will begin in December 2020.

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General details

Report title 
Citizens Focus Panel: November 2020 - Flu vaccinations
Local Healthwatch 
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Date of publication 
Friday, 12 February, 2021
Date evidence capture began 
Sunday, 1 November, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Type of report 
Key themes 
Booking appointments
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Health protection
Holistic support
Information providing
Quality of care
Service closure
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.