Children & young people emotional wellbeing info & advice report

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Summary of report content

Healthwatch Worcestershire created this report as part of their focuss on engagement with young people, parents and carers on their experiences of accessing information, advice and support about health and emotional well-being. Healthwatch Worcestershire identified engagement with young people and parents as a business priority following feedback received through previous engagement and surveys; including their Child and Adolescent Mental Health Service Survey Report (February 2016) and Parents and Carers of Children Under 5 Survey Report (March 2016). A total of 59 students studying health and social care took part in engagement sessions at two sixth form colleges, focussing on three topics: 1. Promoting positive emotional wellbeing 2. Accessing information, support and advice 3. School Health Service A total of 8 recommendations were made for commissioners, Worcestershire Health and Care NHS Trust and schools and colleges to improve services for young people, including: - Ensure that young people are made aware of on line information and resources –that these are easy to find via sites such as Google and NHS Choices and that they are promoted by schools and colleges and via Social Media. - Ensure that children and young people are provided with reassurance and information about confidentiality and privacy when accessing support. - Consider if it would be possible to extend the hours that Chat Health is available. As young people have found opportunities to visit School Health Nurses are limited and may prefer the anonymity and confidentiality of this service. Three further recommendations were made to improve the experience for parents and carers: 1. Ensure that parents and carers are made aware of on line information and resources – that these are easy to find via sites such as Google and NHS Choices and that they are promoted by schools and via Social Media. 2. Consider additional ways for parents and carers to access information, such as drop in sessions to seek advice and access to online learning about mental health and emotional wellbeing. 3. Consider how to increase awareness of School Health Services and working with schools to encourage them to include information on their website, induction packs and give regular updates and reminders in newsletters and via email. The report does not include a response from the service providers or comissioners.

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General details

Report title 
Children & young people emotional wellbeing info & advice report
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Wednesday, 1 March, 2017
Date evidence capture began 
Tuesday, 1 November, 2016
Date evidence capture finished 
Tuesday, 31 January, 2017
Type of report 
Key themes 
Building and facilities
Digitalisation of services
Health promotion
Information providing
Public involvement
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Young Carers
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
16-17 years
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.