Children, young people and mental health insight report

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Summary of report content

This report shares the insights from Healthwatch Northumberland’s on-going work to
understand the different mental health services available for young people and the
barriers they may face in using them. 

Healthwatch Northumberland met with organisations providing specialist mental health and generalist services in the statutory, voluntary and community sectors to get an overview of the current availability and nature of ‘universal’ service information. To further understand what information and universal support with mental health and emotional wellbeing was available to children young people and their families in Northumberland, they researched and reviewed the content of GP surgery websites. They were also invited to join the Children and Young People’s Strategic Partnership
Group and the Children and Young People’s Participation Group. As a consequence, they assisted Northumberland Adolescent Service and the Health Improvement
Specialist for Northumbria Healthcare in the planning and facilitation of a day long
event for young people known to these agencies.

Healthwatch Northumberland are aware that this work focuses on only one part of young people’s journeys –the very first ‘in door’ to mental health services. They would hope the next stage in this research will give some insight into the experiences young people and their families have.

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General details

Report title 
Children, young people and mental health insight report
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Friday, 29 June, 2018
Date evidence capture began 
Monday, 8 January, 2018
Date evidence capture finished 
Monday, 11 June, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.