Children and Young People's Mental Health Services in the borough of Darlington

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Summary of report content

Healthwatch Darlington identified areas of priority and improvement based on local service user feedback and this has influenced our action plan for 2018/19. One area of services identified was mental health services and the voices of young people, parents and carers were brought to the attention of Healthwatch Darlington. The report incorporates the findings and recommendations from historical work in 2015 and the findings in 2018 and the new recommendations, demonstrating impact between progress from 2015 to 2018 and where there are still actions outstanding. For example, more information should be provided in schools including primary schools and secondary to help support mental health; such as leaflets about mental health and services available. We reiterate our recommendation from 2015.

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General details

Report title 
Children and Young People's Mental Health Services in the borough of Darlington
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Monday, 11 February, 2019
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health inequalities
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Deliberative event
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Psychiatry/mental health (hospital services)
Mental health services 
Child and adolescent mental health services (CAMHS)
Eating disorder services
Learning disability service
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Social care services 
Children services

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Types of health and care professionals engaged 
All care professionals
Allied health care professionals
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.