Children and young people with special educational needs and disabilities (SEND): speaking up report

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Summary of report content

Healthwatch Slough has gathered the views and experiences of local children and young people with special educational needs and/or disabilities (SEND), and their parents and carers. We asked the question: “What is it like for families in Slough seeking SEND information and support?” This report aims to speak up on their behalf to the organisations involved: Slough Borough Council (SBC), Slough Children’s Services Trust1 , local health services and the voluntary sector. This feedback and our recommendations will help them identify gaps in services and information, and shape future changes. Healthwatch Slough undertook three tasks: They tested out for ourselves what it is like for new enquirers seeking information about SEND and the Local Offer (see below) in Slough via an online search. They made contact with children and young people with SEND, their parents and others involved in supporting them, and asked for their views and experiences. They studied SEND feedback already reported to us (stored on our database). As Healthwatch Slough carried out this project, they learnt about the information, resources and services to support SEND families in Slough. Healthwatch Slough have uncovered hidden treasures and scope for improvement, both online (in our webpage review) and in people's feedback about the benefits and limitations of the services available in our borough. Overall, the challenge we are most keen to address is a recurring sentiment we heard again and again during our engagement with SEND families. It is captured here in the words of one parent: “We speak to people, we highlight the problem, information gets noted, and that’s it - you don’t hear anything else, nothing changes, we are left to get on with it. You can only speak so many times and then you just get by on your own.” Healthwatch Slough invites the organisations and groups involved in supporting and providing information to SEND families to take up this challenge - firstly in response to our recommendations, and secondly whenever individuals speak up in the future.

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General details

Report title 
Children and young people with special educational needs and disabilities (SEND): speaking up report
Local Healthwatch 
Healthwatch Slough
Date of publication 
Friday, 1 January, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Report
Key themes 
Access
Admission
Building and facilities
Communication between staff and patients
Information providing
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6172

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
21
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.