Children’s Accident and Emergency Department – Leeds General Infirmary

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Summary of report content

As part of our outreach into the community we have spoken with several parent carers groups. Several of the groups raised concerns about the Children’s accident and emergency department at Leeds General Infirmary. The aim of this visit was to observe and discuss the following potential issues and concerns: Waiting Area – size and seating arrangements. Staff attitude. Process – Assessments and repeating information. General including - Lack of cots - General care needs (breast-feeding etc). From this visit Healthwatch Leeds had no major concerns and were generally happy with what they observed and with what parents/patients and staff told them. Healthwatch Leeds have recommended that the CQC visit the Department during one of the busy periods to see how the Department copes with a high influx of patients and parents/carers.

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General details

Report title 
Children’s Accident and Emergency Department – Leeds General Infirmary
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 18 March, 2014
Date evidence capture began 
Tuesday, 18 March, 2014
Date evidence capture finished 
Tuesday, 18 March, 2014
Type of report 
Enter and view
Key themes 
Information providing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.