Charing Cross Hospital: experiences of today, questions for tomorrow

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Summary of report content

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General details

Report title 
Charing Cross Hospital: experiences of today, questions for tomorrow
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Saturday, 10 February, 2018
Date evidence capture began 
Sunday, 1 October, 2017
Date evidence capture finished 
Thursday, 23 November, 2017
Type of report 
Other
Key themes 
Access
Communication between staff and patients
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number 
HW-000515

Methodology and approach

Primary research method used 
Consultation
Engagement event
How was the information collected? 
Survey

Details of health and care services included in the report

Secondary care services 
Inpatient care
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
218
Does the information include public's views? 
Yes
Does the information include staff's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.