Summary of report contentIn May 2014, Torbay Carers Services asked Healthwatch Torbay to undertake an independent review of local Carers Services as part of developing the new Torbay Carers Strategy for 2015-17. An extensive anonymous questionnaire was created both online and in paper version for distribution at external events and various focus groups and Carer’s meetings across Torbay. The survey received significant press and media coverage through local press, including radio. The purpose was to ascertain whether Carers were aware of the services available to them and whether they felt the need to improve them in any way. There were 721 responses to the survey and all postcodes in Torbay were represented. Despite the majority of respondents claiming there is sufficient information on Carers Services available, the main issue seems to be getting access to that information. The survey found thatCarers that were aware of the services on offer had very little trouble accessing them, and were generally satisfied with them, however, there remains a significant amount of Carers unaware of the services on offer to them. This survey highlights the need to provide information on exactly what Carers Services are available to all Carers. It also demonstrates the lack of Carer engagement and involvement in terms of planning and evaluating services. Recommendations made include establishing a specific link for all Carers (registered, self-referred or otherwise) who can support them, meeting face-to-face to discuss all options and support services available to them, whilst also maintaining regular contact with the Carer to check on them. The report also recommends that a complementary promotional leaflet containing all available services be created and that Torbay Carers Services should continue to work with Healthwatch Torbay to gather the views of Carers regarding the support services they are offering. A further recommendation was made to set up additional support groups or services for those Carers in the middle-age, working category, plus the creation of a dedicated Facebook page to be used as an online Forum.
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Carers Services Review, Torbay
Date of publication
Monday, 1 September, 2014
Date evidence capture began
Thursday, 1 May, 2014
Date evidence capture finished
Sunday, 31 August, 2014
Type of report
Communication between staff and patients
Continuity of care
Cost of services
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?