Carers Services Review, Torbay

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Summary of report content

In May 2014, Torbay Carers Services asked Healthwatch Torbay to undertake an independent review of local Carers Services as part of developing the new Torbay Carers Strategy for 2015-17. An extensive anonymous questionnaire was created both online and in paper version for distribution at external events and various focus groups and Carer’s meetings across Torbay. The survey received significant press and media coverage through local press, including radio. The purpose was to ascertain whether Carers were aware of the services available to them and whether they felt the need to improve them in any way. There were 721 responses to the survey and all postcodes in Torbay were represented. Despite the majority of respondents claiming there is sufficient information on Carers Services available, the main issue seems to be getting access to that information. The survey found thatCarers that were aware of the services on offer had very little trouble accessing them, and were generally satisfied with them, however, there remains a significant amount of Carers unaware of the services on offer to them. This survey highlights the need to provide information on exactly what Carers Services are available to all Carers. It also demonstrates the lack of Carer engagement and involvement in terms of planning and evaluating services. Recommendations made include establishing a specific link for all Carers (registered, self-referred or otherwise) who can support them, meeting face-to-face to discuss all options and support services available to them, whilst also maintaining regular contact with the Carer to check on them. The report also recommends that a complementary promotional leaflet containing all available services be created and that Torbay Carers Services should continue to work with Healthwatch Torbay to gather the views of Carers regarding the support services they are offering. A further recommendation was made to set up additional support groups or services for those Carers in the middle-age, working category, plus the creation of a dedicated Facebook page to be used as an online Forum.

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General details

Report title 
Carers Services Review, Torbay
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Monday, 1 September, 2014
Date evidence capture began 
Thursday, 1 May, 2014
Date evidence capture finished 
Sunday, 31 August, 2014
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Cost of services
Digitalisation of services
Health inequalities
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Adult social care
Children services
Day care (social care services)
Home care / domiciliary care
Respite care
Community services 

Details about conditions and diseases

Types of disabilities 
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.