Carers' experience of hospital discharge

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Summary of report content

Healthwatch Warwickshire was commissioned by NHS England and Improvement (NHSE&I) to listen to carers’ experiences of the discharge process.  They spoke to 23 carers about their recent experience of hospital discharge.

Carers wanted to see:

  • Ensuring that the Carer is well informed about the patient - when the patient is expected to be discharged, what needs to happen before discharge, what training or skills the Carer might need in order to be confident in providing ongoing care, and where that is not the case, that the carer does not feel judged or inadequate.
  • Creating trusted spaces for the Carer to have honest conversations about their own ability to care for the patient and signposting them for support when needed.
  • Not assuming that the person can, or is willing to provide, the care that is needed.
  • Removing bias, or assumptions based on age or culture of the Carer or patient.

The report includes 5 recommendations.

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General details

Report title 
Carers' experience of hospital discharge
Local Healthwatch 
Healthwatch Warwickshire
Date of publication 
Monday, 30 May, 2022
Key themes 
Communication between staff and patients
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
85 +
Asian / Asian British
Black/ African / Caribbean / Black British
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.