Carers in crisis

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Summary of report content

Healthwatch Bury undertook a research project identifying issues and concerns of carers when the person, who is being cared for, is experiencing a mental health (MH) crisis. They visited two local mental health carer groups to hold focus groups, distributed surveys and held telephone interviews with individuals who could not attend the focus groups. Healthwatch spoke to 32 carers.

The key findings showed that caring for someone with mental health impacted on the carers own health and wellbeing with many experiencing poor mental health themselves. Carers described how their role left them isolated leaving little time or money for socialising. The need for respite was highlighted but the constant anxiety caused by their situation means carers are unlikely to fully relax. Carers described their frustrations with the lack of early intervention and only when the person being cared for is in crisis do they get help. Carers want to be given more practical advice and support, especially outside normal clinic hours with the need for an out of hours crisis centre being highlighted.

Healthwatch made several recommendations about promoting the details of local carer groups through GP practices and other local services. This report does not contain a service provider response. 

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General details

Report title 
Carers in crisis
Local Healthwatch 
Healthwatch Bury
Date of publication 
Tuesday, 31 July, 2018
Type of report 
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.